Nancy & Nigel notice a change in the quality of the service. They use the Zimdle App to provide anonymous feedback directly to the owner.

The business owner receives their feedback and reviews the standard of customer service.

Nancy & Nigel receive a notification when their feedback has been read by the business owner.

Customer service improves, revenues increase and Nancy & Nigel continue to be loyal customers.

Tania & Thomas receive an alert that their business has received negative feedback about their coffee.

They review the standard of their coffee and make some necessary changes.

They soon notice an improvement in their revenue and begin to wonder about other aspects of their customer’s experience.

They begin to actively promote Zimdle to their customers and use it to monitor customer experience levels and to test changes to their business.

Stacey & Steve are struggling to understand why one of their businesses is not performing as well as their other businesses.

They set a target for the staff in each business to collect a number of Zimdle responses and find some inconsistency in the quality of the coffee.

To fix this they introduce special barista training for the staff at that business.

They continue to collect feedback and soon begin to observe improved customer satisfaction and improved business performance.

Their emails include a link to their online Zimdle Business Profile with a message encouraging their clients to provide anonymous feedback for their services.

The responses from their clients show they are performing well in most areas however the timeliness of their services could be improved.

They review their business processes and identify the need for more administration support to allow them to complete jobs quicker.

They continue to periodically test different aspects of their services. Their client’s satisfaction levels continue to grow and so does their business.